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How can feedback be given effectively without ‘hurting’ the person? Should a Scrum master be soft all the time?

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The objective of a feedback is to make the receiver of the feedback bring out his best hidden qualities. As a leader, you are giving feedback because you believe in that person’s abilities. The person may not be aware of certain aspects of himself but you as a Scrum Master may have identified it and want to convey it to him. Or, maybe some behaviour of his does not gel well with the team. 


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