Hi All,
I would like to hear your view on the below scenarios of agile transformation of IT operations team.
We have an IT operations team who is working ITIL framework .
The teams are now moving to agile teams .
Depending upon the nature of the work , scrumban or kanban way is decided as a way forward.
The teams predominantly do L2 and l3 support,CR , PBI etc .
Now would like to know whether the SLA agreement has to be removed if working in Agile.
I feel it is not required to be.Would like to know the expert views