Dear All,
I have a devops team meaning 3 ops and 3 part time devlopers who do CR fixing..
They have huge incident backlog of 100 odd incidents and every day they get 40 incidents.
They tried scrum .They felt that team is overburdened because of over working.
As part of sprint planning, they used to track mainy the CR .They used to take alot of work which means almost 75% cr is done
However, the goal of leadership is to reduce the incidents.