Managing changing inquiries, called suspenses or tasks, and applying Scrum/2w Sprints?

I work for an organization that wants to apply Scrum with 2/w sprints to the management of tasks or suspenses. The criteria of the task/suspense changes consistently. There is no involvement in software development - this is more of an operational level, administrative tasks that need an answer, guidance, process document. I feel like I am trying to fit a square peg into a hole. We work with moving targets and the team environment isn't taking action to answer basic tasks/suspenses in a 2/w timeframe or use the system we have available to us.