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How to have a cross-functional team in a real-life setting?

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Hello all,

we are currently a Scrum-Team consisting of 8 Devs, 1 QA, 1 SM and 1 PO who work on a highly-customizable, old legacy software with many different customers. We have bugs, technical stuff, security issues but also new features or changes.

The issue is, we are not a 100% cross-functional, since we have separate divisions, which are mostly independent, but not for all tasks.


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