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Not recieved password yet

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I have ordered pasword on 22 june 2013.I've got order confirmation mail but yet not received password. I have dropped mail to support.org as well but waiting for their response,unable to reach to support .org team on number specified in order confirmation mail.
is there any rule that suport team not works on weekends .. can anyone tell me what I should do ? to whome I should contact?

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