I am working as SM for Cloud infrastructure team, who wants to Migrate to Amazon cloud(using AWS). While the team is trying work on new Project(Cloud migration), they get service requests from the Business as Usual. So should they work on the new Project (or) BAU? How to organize and prioritize their work?
1) If they get dedicated to Cloud then how to handle the BAU in sprints?
2) If they get dedicated to BAU, then how to migrate to cloud?
Please suggest a best possible solution. The team also is in confusion along with PO what to prioritize or work first.