Hi
I am working for an organisation that is attempting to implement more agile processes. One of the questions I had is around backlog - at the moment, this is our process for new requests from our customers -
1. We have a weekly meeting with customers who present their request. We have developers on the call who attempt to estimated the time taken to carry out the work and how this will be solved
2. The item is then written up and added to JIRA
3. In JIRA the item goes to the backlog